Privacy policy

• Owner: Álvaro Bueno Valero de Palma, self-employed professional trading as Abien Psicología.
• Tax ID (NIF): 29217831B.
• Professional address: Carrer del Naturalista Rafael Cisternas, 4, office 301, 46010 València (Valencia, Spain).
• Email: abienpsicologia@gmail.com.
• Phone: +34 643 330 729.
• Website: abienpsicologia.com.

• Contact details you give us through the form, by email or on WhatsApp: first name, surname, email address, phone number and the content of your message.
• Health data: if you tell us why you are contacting us or start therapy, we will process information about your health. This is a special category of data and we protect it with enhanced measures.
• Workshop registration data (name, email and phone), collected through this website's registration form.
• Browsing data, through cookies, as explained in the cookie policy.

Please do not include more health information in the contact form than we need to guide you.

• To answer your enquiries and manage your appointments. Legal basis: your consent and pre-contractual steps taken at your request (Art. 6(1)(a) and 6(1)(b) GDPR). For any health data you provide, your explicit consent (Art. 9(2)(a) GDPR).
• To provide psychology services and keep your clinical record. Legal basis: the care relationship (Art. 6(1)(b)) and the provision of healthcare by a professional bound by professional secrecy (Art. 9(2)(h) GDPR), as well as the obligations of Spanish Law 41/2002 on patient autonomy.
• To manage workshop registrations. Legal basis: your consent and the performance of the registration.
• To meet tax and accounting obligations. Legal basis: legal obligation (Art. 6(1)(c) GDPR).
• To measure how the website is used (Google Analytics) and the results of our ads on Facebook and Instagram (Meta Pixel). Legal basis: your consent, which you give or withdraw in the cookie notice (Art. 6(1)(a) GDPR).

• Enquiries that do not lead to therapy: as long as needed to answer them and, at most, one year.
• Clinical records: at least five years from the end of each process, as required by Law 41/2002, or any longer period set by regional regulations.
• Billing data: the periods set by tax law (generally four years) and commercial law (six years).
• Workshop registrations: until the workshop ends and for the period needed to handle any liabilities.
• Google Analytics measurement data linked to your browser: 14 months.

We do not disclose your data to third parties unless legally required. To provide our services we rely on processors that handle data on our behalf, with whom we have signed the contracts required by the GDPR:

• Vercel Inc.: hosting of the website and its images.
• Resend: delivery of the website's emails (contact form messages and their acknowledgement, workshop registration confirmations and the team's sign-in codes). Contact messages are not stored on the website: they go straight to our inbox.
• MongoDB Inc. (MongoDB Atlas): database holding the website content (texts and images) and workshop registrations. It does not store contact form messages; only a technical counter, without your IP address in clear, to limit abusive sending.
• Google (Gmail, Google Meet, Google Maps and Google Analytics): email, online therapy video calls, map and website analytics.
• Meta (WhatsApp): messaging, if you choose to contact us that way.

If you accept marketing cookies, Meta Platforms Ireland Ltd. receives through its pixel the address of the pages you visit. We are joint controllers with Meta for that collection; afterwards Meta processes the data as controller, under its own privacy policy.

If you book through Doctoralia, that platform processes your data as an independent controller, under its own privacy policy.

Some of these providers may process data outside the European Economic Area (for example, in the United States). In those cases, transfers are covered by the EU-US Data Privacy Framework or by the standard contractual clauses approved by the European Commission.

Collaborating professionals who see their own patients are the controllers of those people's data.

If you are under 14, we need your parents' or guardians' consent to process your data. Psychological care for minors under 16 generally requires the consent of their legal representatives.

You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw any consent you have given, without affecting the lawfulness of prior processing.

To do so, email abienpsicologia@gmail.com with “Data protection” in the subject line and appropriate identification. We will reply within one month at most.

If you believe we have not handled your request properly, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

We apply appropriate technical and organisational measures to protect your data against loss, unauthorised access or alteration. In addition, everything you share in sessions is protected by the professional secrecy established in the Psychology Code of Ethics.

We may update this policy to reflect legal changes or changes to our services. The current version will always be published on this page with its update date.